What I'm Reading: Hot Pursuit by Christina Skye
What I'm Writing: Chapter 13, Scene 2
Yesterday was a productivity bust. No Internet access in the morning. We've had off and on issues with the modem, but this time none of the usual fixes worked, so I called the customer service number (see yesterday's post about how much fun that was). The tech said he wasn't getting a signal, so they'd send someone out between 10 and 1.
***Note: has ANYONE ever had a service person show up at the BEGINNING of the window? Mine always show up within the final 15 minutes.
However, while I was waiting, my new cell phone was delivered. Good. I occupied myself with yet another customer service call finding out how to download the free ringtone they'd given me for my first phone. The rep was helpful, but not too savvy. She finally gave up doing whatever her handbook directed when her text messages weren't showing up on my phone, and told me she'd give me a credit to my account to cover the cost of buying it. Once I can access my emails, I find 8 messages from with codes for downloading a free ring tone. Text message? Better read your manual again. And the messages are all with the same code, so no perk like 8 ring tones for all my trouble.
The cable guy finally shows up right before 1. He tells me the reason we didn't have a connection in the morning was because they were working on the system in the area. Like, why didn't the guy I called have that information? But after he checked, he proclaimed I wasn't getting enough "points" so and does his thing, which means disconnecting my cable while he works. He decides he's going to mess with the connections in the attic. I move my car so he can have access. He finishes. However, while he was here, I took a break from any computer work and turned on the US Open. Now, the television reception sucks. He checks some more stuff, says he can't see anything wrong with the picture and tells me I should get cable boxes for ALL our televisions to solve the problem. Excuse me? The picture was FINE before he started working. So, next call--AFTER the holiday--will be to someone who specializes in televisions, not internet.
While he's working, I test the camera on the phone. Although the camera button seems to work properly, the images still suck. I email one to the sales rep at the phone store. When I call him to see what he thinks, he agrees it's unacceptable. Now that I've had three of these phones, I can either try yet another replacement, or I can call the main office and they'll offer me a 'comparable' phone instead. Much as I love the features of my little phone with its dual slide, three strikes and you're out. So, I call the main office. Navigate phone trees, wait on hold, get the wrong operator but eventually get where I need to be. She gives me a choice of 4 phones. I ask if I can call back after I go to the phone store and get more advice and see how they feel, etc. No problem. She's recorded everything in my file, so all I have to do is call back with my choice. WRONG! I go to the store, choose a new phone and call back. I have to jump through all their hoops yet again (including swearing I didn't take the phone into the shower???--I've only had it a couple of hours, not that I shower with my phone anyway.) However, I can't choose the color. I get black, which will disappear on my black desk and in the black depths of my purse. And this rep doesn't follow the 'overnight because we screwed up' courtesy the other one gave me. No big deal, since the phone parts of the phone work, but now it'll be Tuesday before I see the new phone. (And have to learn more new tricks)
What happened to buying a product, and if there were problems, you took it back to the store where you bought it, and they made it right? Why can't I turn in a defective phone where I bought it and exchange it for another one?
This morning, everything was delayed while my computer installed a new update and got hung up in the process. By the time everything was back on line, I had to leave for my annual poke and prod. I came home armed with new prescriptions. We'll see what happens when I start a lower dose of my estrogen. Hubby beware.
On a happier note, I've got a massage appointment in an hour. Maybe by Monday, I'll be back to more interesting posts. I want to share my workshop notes from Male vs Female Brains. Very interesting.