What I'm reading: Rita entry 4 of 8
What I'm writing: Mystery short.
Anyone who read my early January posts might remember I had some trouble with the US Postal system after my computer lost its internet connection one day between printing a pre-paid shipping label and confirming the charge. I was unaware my card hadn't been charged and the label had been cancelled; I thought I took care of it by returning to the post office and paying on site.
Apparently there is no communication between the on-line and physical postal service systems. Although the clerks at my post office assured me I could pay for the existing label, the on-line people are saying no.
So, I guess I'm now a federal felon (good thing I wasn't aware of this when I had my Voice Stress Analysis). I tried to print another label yesterday to send my son a priority mail envelope and was told my account was cancelled until I paid the $4.60 for the label I'd already paid for.
I sent yet another email explaining that I indeed HAD paid for the label, and last last night got the reply: Any transactions made at the post office will not be reflected on your online account. If you are showing a balance due, it means that the label you printed was shipped and delivered. We do require payment before you will be able to continue to use your account.
I responded with a slightly-okay, definitely--stronger-worded response and I'm stuck waiting for their reply. I don't have high hopes for this one. But tell me. What part of "I have already paid" can't they understand?