Saturday, August 30, 2008
Thanks to Norman Mailer
To know what you want to say beforehand is not the best condition for writing a novel. Novels go happiest when you discover something you did not know you knew.
My novel had been creeping along, and I wasn't exactly sure why. I had the characters worked out, but although they were doing everything I expected of them, the story was slogging. Since my daughter had been visiting when we'd brainstormed the overall characters and their GMCs, I IM'd her (she lives in Northern Ireland) and tried to set up a convenient time to do some long-distance brainstorming.
Initially, we set up the heroine's back story and motivations, and I created a nice conflict between heroine and hero, along with his back story and motivations and conflicts. We sketched out the inciting incident, and the overall external conflict. But after 43,000 words, I hit a brick wall with the plot, because the conflicts all started being external. What I was missing was a way to connect the heroine's inner conflict to the main storyline.
Duh. Conflict 101. The heroine wants (or in this case wants to avoid) something. So, I knew I had to find a reason to make her give up what she wanted in order to solve a bigger problem. Only trouble was, I couldn't think of a logical way to connect the two. Why couldn't she solve the problem on her own, with her own resources? Why would she have to go back and ask for help?
Well, that's what the writing is all about. Answering those questions. It's sending the story along a different path, but it's a path I can see again, and one that includes all the goals and conflicts we'd started with. Knowing I had that much right, . I took the time to jot some random notes and plot points, and had the AHA! moment after two sentences.
I e-mailed my thoughts to my daughter last night. We'll see what we come up with. And what else I'll learn along the way.
(And as a follow-up to yesterday, I'm home today writing--but also waiting for the cable/tv guy. I was going half-blind trying to watch the tennis matches yesterday, so I broke down and called to complain. They have an 11-2 window for me today. This morning, the cable modem light was blinking again, despite yesterday's repairman's assurances that he'd fixed everything and it wouldn't happen again, so I spent about 20 minutes getting through to customer service to make sure whoever they sent could handle both television and internet issues. Wish me luck!)
Friday, August 29, 2008
Customer Service, Continued
What I'm Writing: Chapter 13, Scene 2
Yesterday was a productivity bust. No Internet access in the morning. We've had off and on issues with the modem, but this time none of the usual fixes worked, so I called the customer service number (see yesterday's post about how much fun that was). The tech said he wasn't getting a signal, so they'd send someone out between 10 and 1.
***Note: has ANYONE ever had a service person show up at the BEGINNING of the window? Mine always show up within the final 15 minutes.
However, while I was waiting, my new cell phone was delivered. Good. I occupied myself with yet another customer service call finding out how to download the free ringtone they'd given me for my first phone. The rep was helpful, but not too savvy. She finally gave up doing whatever her handbook directed when her text messages weren't showing up on my phone, and told me she'd give me a credit to my account to cover the cost of buying it. Once I can access my emails, I find 8 messages from with codes for downloading a free ring tone. Text message? Better read your manual again. And the messages are all with the same code, so no perk like 8 ring tones for all my trouble.
The cable guy finally shows up right before 1. He tells me the reason we didn't have a connection in the morning was because they were working on the system in the area. Like, why didn't the guy I called have that information? But after he checked, he proclaimed I wasn't getting enough "points" so and does his thing, which means disconnecting my cable while he works. He decides he's going to mess with the connections in the attic. I move my car so he can have access. He finishes. However, while he was here, I took a break from any computer work and turned on the US Open. Now, the television reception sucks. He checks some more stuff, says he can't see anything wrong with the picture and tells me I should get cable boxes for ALL our televisions to solve the problem. Excuse me? The picture was FINE before he started working. So, next call--AFTER the holiday--will be to someone who specializes in televisions, not internet.
While he's working, I test the camera on the phone. Although the camera button seems to work properly, the images still suck. I email one to the sales rep at the phone store. When I call him to see what he thinks, he agrees it's unacceptable. Now that I've had three of these phones, I can either try yet another replacement, or I can call the main office and they'll offer me a 'comparable' phone instead. Much as I love the features of my little phone with its dual slide, three strikes and you're out. So, I call the main office. Navigate phone trees, wait on hold, get the wrong operator but eventually get where I need to be. She gives me a choice of 4 phones. I ask if I can call back after I go to the phone store and get more advice and see how they feel, etc. No problem. She's recorded everything in my file, so all I have to do is call back with my choice. WRONG! I go to the store, choose a new phone and call back. I have to jump through all their hoops yet again (including swearing I didn't take the phone into the shower???--I've only had it a couple of hours, not that I shower with my phone anyway.) However, I can't choose the color. I get black, which will disappear on my black desk and in the black depths of my purse. And this rep doesn't follow the 'overnight because we screwed up' courtesy the other one gave me. No big deal, since the phone parts of the phone work, but now it'll be Tuesday before I see the new phone. (And have to learn more new tricks)
What happened to buying a product, and if there were problems, you took it back to the store where you bought it, and they made it right? Why can't I turn in a defective phone where I bought it and exchange it for another one?
This morning, everything was delayed while my computer installed a new update and got hung up in the process. By the time everything was back on line, I had to leave for my annual poke and prod. I came home armed with new prescriptions. We'll see what happens when I start a lower dose of my estrogen. Hubby beware.
On a happier note, I've got a massage appointment in an hour. Maybe by Monday, I'll be back to more interesting posts. I want to share my workshop notes from Male vs Female Brains. Very interesting.
Thursday, August 28, 2008
Customer Service?

In most cases, there are two options: the phone or a website.
Phones: sometimes that's the only option. First pet peeve: having to listen to advertising. This was particularly annoying when I tried to ask a question about a cell phone purchase and had to listen for several minutes while a recorded voice gave me all the steps to follow if I wanted to be able to order an iPhone when it was released at the end of the week.
Or how you can get better service by going to their website. Like, I'm calling because you're my internet provider, and I can't get onto the internet. If I could, I wouldn't need you at all. And why don't you know there's a problem in my entire area, and that's why nothing is working?
Or when you call, you get a 'corporate wide' message instead of the local branch of the store you're trying to reach. I can drive to my bank and ask a teller faster than I can get information from the customer service number for the bank.
Next: those menus. We won't even begin to discuss how many layers of menus you have to deal with trying to match your problem to their menu. I grumbled about this one a day or so ago, so I won't repeat it, but one menu went all the way to 9, and then said to press * for even more menus. Sheesh.
Third: Endless wait times on hold with music you don't like. Or if they play something halfway decent, they interrupt ever fifteen seconds to thank you for waiting because your call is so important. Not important enough to pay someone to answer your questions, though.
This week alone, I've dealt with service issues due to poor quality of a product. In one case, the letters on my keyboard wore off. After some relatively complex rigamarole, I found the right website, navigated to the right department, and stated my case. Someone working from a script, whose language was probably not English, tried to help. After sending a photo of the keyboard, (let's talk another pain. Get out digitial camera, get a decent exposure, transfer it to the computer, attach it to an email) it was indeed deemed faulty (I bought the keyboard because it said, "keys will not wear out—guaranteed for some ungodly number of keystrokes". Ok, they gave an actual number, but it was really big. After photocopying my receipt and scanning it and doing all that pain in the neck stuff, they did send me a new keyboard. Last October. It's already worn, so I dragged out the email thread, sent it back, explaining that the new keyboard hadn't survived 6 months. They went through their programmed routine, I re-explained it was a replacement, and they had the receipt documentation from the original. I was pleasantly surprised that they sent a new keyboard within a week. So, a bit of a pain, but they stood behind their product. Of course, it would have been nicer to have a higher quality product, one that lived up to the claims.
Next issue had to be resolved by phone. My cell phone (if you scroll way, way down to May 31st, you'll see how technology and I have issues) is supposed to have a camera. Well, technically, it does have a camera, but the pictures suck. I took it to the store, and they agreed. So, I called and navigated the telephone tree, swore up and down I hadn't bent, folded, spindled or mutilated the phone, and they sent me a new one. It arrived today, but the battery and SIM card aren't included. Rather than risk screwing something up, I stopped what I was doing and drove down to the store to have the guy who sold me the phone transfer the electronic bits. He did, and although he tried to transfer the one free ringtone I'd earned by filling out the registration on the first phone, he couldn't get that to work. He said if I called customer service they'd probably issue a credit so I could get another one. BUT, before I left, I tested the camera. Same exact problems, both with out of focus pictures and a recalcitrant 'camera on' button. Another salesperson confirmed the phone should have worked better. Back home, back to the telephone, back through the menu, back to 'your wait will be approximately three minutes'. The customer service rep was very nice and told me to send the 'new' one back and she'd express mail a new one right away. Good service? Yes. But a phone that worked properly would make more sense.
Just asking a question is trouble. My book club's flyer this month said, 'buy 2, get a third for $1.99.' Their featured selection was a three book bundle. But the pricing didn't reflect that third book at $1.99. In fact, the total price on the website was fifty cents MORE than the individual prices of all 3 books. They've got a decent link to a form for questions, and a reasonable number of selections that come close to the problem, but it's going to take up to 3 business days for me to get an answer.
Or, the forms that insist on your whole life history before you can even send a comment. I wanted to praise some good service we'd had at a restaurant. I went to the website for a contact email. I got a form. I balked at including my phone number, but I filled out everything else, including a brilliantly worded paragraph extolling the praises of our server. I hit 'submit'. I was told that the phone number was required (haven't they heard of the dreaded asterisk for 'required' fields?), and to click here to resubmit. I did. You think anything I'd written was still there? Heck, no. Did I retype it? Double Heck no.Wednesday, August 27, 2008
Dental Aftermath
He had a nifty camera on a stick that takes a picture of the tooth. He projected it onto the tv in the room and showed me that the tooth was cracked in all 4 directions and said I was lucky it hadn't fallen apart already. (Didn't I predict that!). So, it was time to grind. And grind. No pain from that, but it was the way way back tooth and keeping my mouth open wide enough for him to work was painful enough. And, although hubby will never accept it, they told me I had a small mouth!
The sound is irritating, the drill bit that makes your head vibrate isn't much fun, and I really, really don't like the smell of burning tooth.
The flip side to being slow on the uptake for anesthesia is that it takes forever to work its way out of my system. I got the first shot at about 10:15 AM. I couldn't feel much of anything until nearly 5:00 PM. And even when feeling came back, my jaw was too sore to open wide enough for a normal size bite of food. (Which, considering the anniversary dinner with the extra chocolate souffle, might not have been such a bad thing.)
When he finished, the dentist said I'd done a 'good job.' I told him I was more concerned that he had done a good job.
But it's done, and all I have to do is baby it for 2 weeks until the permanent crown is in.
Tuesday, August 26, 2008
Life's Little Routines
What I'm reading: Long Time Gone, by J.A. Jance
What I'm writing: Chapter 13 – caught up and moving forward again.
After being away 3 weeks out of the last month, things are finally falling into 'routine' again. We weren't going to go out for our anniversary, having eaten out so much on our travels, but when we got an email from a local favorite restaurant saying they were having a special event dinner on our anniversary, we took it as a sign from above that we were meant to attend. So we did. We ordered a bottle of champagne, and the manager gave us the house's signature chocolate soufflé dessert in honor of our anniversary. Of course, nothing is perfect, and they put it on the bill. It takes more than half a bottle of champagne for me not to notice, and they apologized profusely and removed the charge. What they didn't explain until I asked was an additional $4.17 "Admin Fee." Seems they tack on a fee to cover their publicist who sends the emails to their mailing list advertising the event. Is something wrong with this picture?
Despite the champagne, I did get up and hit the Y, although I admit to moving a tad slower than usual.
In the 'real life' realm: Dealt with the phone company about my malfunctioning camera on my cell phone. Dealt with the bank to confirm a transfer for bill paying. I have a renewed hatred of those telephone trees. It used to be you could bypass them by pressing zero at the start, but they're now burying that at least two menus deep. Even the constant barrage of political campaigning uses recordings. As does the newspaper, which wants to know if my paper started up again after my vacation hold. Doesn't anyone use real people anymore?
For writing: I finished fixing the formatting on the recovered document and dealt with some plot points I decided needed to be addressed now rather than later. Played around the blogosphere for a while. Followed up on a submission of my mystery short story. Filled out a review request form for When Danger Calls. Revised chapters 11 and 12 to a point where I feel comfortable moving on, and started Chapter 13. Didn't hit 1000 'new' words, but I'm ready to keep moving forward again. All I have to do is keep from getting too caught up in the US Open.
And I got a great quote from a friend in my email inbox this morning:
If you would tell me the heart of a man, tell me not what he reads but what he re-reads. ~Francois Mauriac
What do you think?
Sunday, August 24, 2008
Still Married After All These Years
Saturday, August 23, 2008
On the Road - Rest of the Trip
What I'm writing: Unraveling the computer crash disasters.
After another computer Blue Screen, I gave up on the WIP. We met a friend/colleague for drinks and dinner. While in the low country, eat low country, the consequences be damned. I had a delicious bowl of she-crab soup. Rich and decadent.
The next morning, neither of us was hungry, so we packed and departed. Charleston to Savannah was relatively uneventful, with only occasional dealings with wet weather. The GPS lady did an excellent job of getting us to the hotel, although she doesn't like it when the entrance or parking doesn't exactly match the street address we punch in. However, we pulled up to the door of the Mulberry Hotel, now a Holiday Inn, but still steeped in "The South". George, the bellman took us to our room and told us everything we could possible want to know about the hotel and the area. He's been doing it for sixty years. A real charmer.
Unlike our government-paid room in Charleston, this one was elegant. And huge. A corner room with a balcony overlooking the pool area. Three dressers and a closet. King bed. Too bad time and budget didn't allow a longer stay.
Our first mission was to find the restaurant we hoped to have dinner at. (I know, bad sentence structure.) When I'd searched the Net for a hotel, this one advertised The Lady and Sons, and since we both get a kick out of Paula Deen on the Food Network, we figured we'd give it a shot. They only take reservations in person the day of the meal, so we checked the map and started hoofing it. Given Fay's proximity, the weather was relatively cool for this time of year in the south, albeit muggy. A fifteen minute walk through some historic squares and buildings, and some construction-dodging brought us to the podium in an outdoor alcove, where the head-set outfitted receptionist took our dinner reservations. We were pleased that they had openings, but apparently between gas prices, the weather, and the onset of school in many areas, things were quiet enough so we had a choice of times.
Step one accomplished, we moved to the next item on our 'to do' list, which was to walk along the river. The pictures are gray, as was the day. Hubby had his good camera; I had my point and shoot, which I could stick in my purse when it started raining.
He didn't have a case for his camera, so when the dampness turned to an earnest rain, we ducked from awning to awning and decided to take refuge in a seafood place. Knowing we had an early dinner on the agenda, I opted for a bowl of gumbo, and was still hard-pressed to finish. Everything starts with a roux, and even a simple soup has extra richness.
The rain had let up enough to walk back up the hill to the hotel without camera damage. We made good use of the time we had before it was time to clean up for dinner. I left hubby to his nap and wandered down to the lobby to enjoy some tea and piano music.
Given the unpredictable weather, we opted for a cab to the restaurant. We were seated on the third floor, near the bar, and turned over to Michael, a delightful young waiter whose accent definitely didn't match the locale. Originally from Boston, he was working as a food stylist when his entry for a fall cover for Gourmet Magazine caught Paula Deen's eye. He's working in the restaurant as he continues his education.
Again, I opted for the full southern dinner. I know I'll get some raised eyebrows when I have to step on the scale at the doctor's office on Friday, but when you're at a restaurant that specializes in southern fare, why not enjoy it? I meant to take "pretty" pictures to show the presentation, but everything was so yummy I kept eating before I remembered the camera. So, sorry about the less-than-perfect pictures.
Instead of a bread basket, they serve a hoe cake and a cheese biscuit. With syrup on the table.
I opted for fried green tomatoes for my appetizer. Hubby was "good" and had a salad, but I appeased my conscience by leaving most of the fried crust on the plate.
For dinner it was the crab cakes. They came with black beans and rice, crispy fried greens and diced tomato. Couldn't manage dessert.
We waddled back to the hotel.
Friday morning, we skipped breakfast again and hit the road. Unfortunately, Fay hadn't listened to what the weather folks had said about her being well on her way, and we drove home through many feeder bands. Rain, buffeting winds (but my low-to-the-ground car handled them admirably). Idiot drivers. I feel for the emergency response folks who had to be out in that weather dealing with the consequences. And, for whatever reason, the rest stops along the way had shut down their restrooms. Hubby's driven the route numerous times, but because of this wrinkle, his scheduled pee stops had to be rethought.
Can't believe some folks don't turn on their lights when they're in the middle of a downpour—Florida law says you have to use lights and wipers when it's raining; don't know about Georgia. But will have to look up use of flashers when driving. It did give greater visibility, but I'm not sure it's entirely kosher.
Wednesday, August 20, 2008
On the Road, Day 2
What I'm writing: Revisions--but technology raises its ugly head. Again.
A trip isn't really underway until you remember what you forgot. Tradition states that one passes M&M's when you cross state lines (or county lines in those big, long states). We did remember to buy them, although after reaching for a bag, I realized that the dark chocolate M&M's are in purple bags, so I grabbed one of those instead. It wasn't until we were on the road that I realized I'd bought PEANUT M&M's. I don't like peanuts. Lucky for me, I had a small bag of plain left over from our last trip in my purse, so I made do with that while hubby snarfled the peanut ones. Note: buy "real" dark chocolate M&M's before leaving Charleston on Thursday.
I also brought along my iPod. My OLD iPod. (Driver gets to pick what goes on with the radio, and since we were taking my car because it gets better mileage, and even though it was hubby's decision to take my car, and it was his trip, he still wanted me to drive). The battery life of that iPod is pretty sucky, so it didn't last the entire trip. (At which point I remember that my new car has a CD player; my 10 year old Saturn didn't). What I forgot was the charger. For some reason, the old iPod wasn't able to charge on a laptop. It was part of the territory, so I just carried the charger. Well, hubby insists that it should work, and he tells me I have to download new iPod updating software. So, I do. Then, that software tells me I have to download the newest version of iTunes. So I do. The laptop still won't recognize my iPod. I brought my little shuffle, so I still have tunes for the drive back. No big deal. Or so I thought.
So, I finally hunker down to work on my WIP. I get the Blue Screen of Death. This has NEVER happened on the laptop. Everything starts up again fine, but after working in Word for about an hour, the entire computer freezes and I have to reboot. I'm getting a tad worried, and re-save everything under new file names. This happens several more times, and I'm getting very familiar with the file recovery options in Word. Another Blue Screen, and I decide working on the book is not meant to be.
When hubby gets back, I tell him I'm not going to deal with it until later, I have the files on my flash drive, and what are we going to do about dinner? Sticky Fingers. In Mt. Pleasant, not far away, and we get to drive over the gorgeous Ravenel bridge.
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We get to the hotel, stuffed, and I use Norton's GoBack program to turn back time 36 hours, returning my computer to the state it was in before I did those downloads. Although hubby swore it shouldn't delete files, only programs, what does he know? He's never used it. It deletes files. Thank goodness for the flash drive. And, I've been working on this blog, with a break to go down to the lobby for coffee for about half an hour. Word hasn't frozen. MAYBE things are right with the world. Reports from Florida indicate Fay has been pretty much of a wimp, and she seems to be hanging a sharp left, so we shouldn't have too much trouble driving home.
Tuesday, August 19, 2008
On the Road, Day 1
After three checks to make sure the air conditioner was really off, we headed out, fingers crossed that Fay won't wreak havoc in our neighborhood while we're away. There was no hurry, no pressure. We opted for my car, a Honda Fit Sport, rather than hubby's Toyota pickup. More comfortable, and a heck of a lot better gas mileage. We're hoping we won't have to do too much driving in the rain on the way back, because it's a low-slung little baby, but we've long since learned there's very little point in basing any decisions on weather predictions. Seems that most weather forecasters would be hard-pressed to give accurate reports on yesterday's weather, and hurricane tracks are always full of surprises.
For some reasoning known only to the local school board, they've switched start times for the high schools and middle schools. Something to do with saving money on busing, but I didn't follow the initial story. Seems to my mind, if you have X number of students to transport, the time of day you do it shouldn't matter. Nevertheless, it's a done deal, and that meant that we hit the first day of school traffic backup at the high school. After that, traffic was never an issue, at least not in our direction. We did notice numerous convoys (or caravans?) of utility trucks headed south toward central Florida, to be ready for any storm-related problems. It's nice to see TPTB taking action, and realizing that central Florida is a logical place to stage disaster relief. We hope it's not needed, and they'll be using it as a test.
We rolled into Charleston on schedule, checked into the hotel. Since this is a government sponsored meeting, they had the say in the hotel and the room blocks. No king room, and no desk, only a small round table and two uncomfortable chairs. A dearth of open electrical outlets. I'm working from one of the beds. Tiny bathroom, but we're on different schedules, so that's OK. Points for the free bottles of water, pretzels and chocolate chip cookies. Bonus points for the lighted magnifying mirror in the bathroom, even if there are 3 appliances (hair dryer, mirror & coffee maker) and only 2 outlets. Minus points for absolutely no hooks in the bathroom. So much for my handy-dandy toiletry case that's designed to hang over a hook. No real closet, just a 'wardrobe'. Loud air conditioner that seems to have two choices: meat locker or clammy. And drapes that don't cover the window so the street lights outside shine right into my eyes. I woke up and thought I'd had an amazing night's sleep, looked at the clock and it was 2:33 AM. Shades of Alaska.
Nice view from the bar atop the hotel. We took advantage of their happy hour prices and watched dolphins in the river below. Free bar snacks. Should have had more and skipped dinner, but we didn't. Luckily, we brought our cooler and I saved half my dinner which will be today's lunch. After years spent finagling per-diems to cover expenses for two, I know to bring enough breakfast and snack items, and can usually get by buying only one meal a day.
I slept in, went to the hotel's fitness center, and hung in the lobby while the maid cleaned the room. The Olympics are tuned to the men's triathlon, something I would never have paid attention to until my daughter decided to become a triathlete. But now, it's nearly noon, and time to tackle the WIP.
Monday, August 18, 2008
Feedback
The challenge is remembering how to interpret all the comments. "Loved your book" is an easy one. And now that I've entered some contests with published books, it takes a moment to switch from the mindset of reading a judge's feedback on an unsold manuscript. I can change the latter, but there's not much I can do about the former. Recently, I got the kind of feedback that makes me think the reader was in a hurry (understandable; I had something like 8 books to read for that same contest). When I worked with a former critique group, I'd always want to know if I wrote it wrong or they read it wrong. I remind myself that one book isn't going to resonate the same way for all readers, and I try to move on.
Working with editors for books on their way to printing is another aspect of feedback interpretation. The obvious fixes: typos, grammar, etc., are no-brainers. But sometimes their suggested corrections don't work for me. And, although there are critique partners who would probably be surprised, I do manage to seek out compromises and gently explain my reasoning.
I've worked with quite a few critique partners since I started writing, and I've learned what special insights each of them brings to the work. Some have been able to zero in on characters; others find important plot holes; some can spot all my overused words and grammar glitches (queen of the dangling modifier, I am).
One member of my on line groups is an Aussie, and male. He's helping me a lot with my Aussie hero. Another is a computer programmer, British, and also male. How can he possibly critique my romantic suspense? He's my technical wizard, and also has a super-keen eye for things I can't see on my screen, like extra spaces or periods (although he calls them full stops). He also loves to check up on me, and will research facts if I spring something new at him. Given the differences between US and British technology, there are often quite a few. He recently learned something we take for granted here: cars in different states have different and easily identifiable license tags. Apparently not in Britain. He loves following my mystery threads and doing his damnedest to find holes, and I love him for it. Does he nit pick? Yes. Do I care? No. Every little thing that makes me think about the flow of the story helps make it better. Sometimes we get a good laugh over the comments. Here's a recent one:
I wrote: He dropped to the ground, flipped over and scooted himself under the car. She tried not to move, even held her breath, as if it would make her lighter, envisioning him crushed if she so much as shifted her weight on the seat.
He responded: [Picky – holding her breath would make her fractionally heavier, though you’d need a very expensive set of scales to tell the difference. A lungful of air at sea level weighs about 5 grammes, or just under two-fifths of an ounce. If she breathed out, most of the air would stay within the car, so the total weight of her plus the car would hardly change. I’m completely missing the point, aren’t I?]
And then there are the dreaded rejection letters. Now that I have an agent, they go to her first, but she forwards them to me. They seem to come faster when they're sent via an agent, and they're a lot friendlier, too. Now, if there would only be consensus, maybe I could think about revisions before she sends it elsewhere, but aside from the "no thanks" commonality, they've all picked on different reasons for passing. They all do say I'm a good writer, and a strong writer, so that's encouraging. And having ARCs of my next book in hand encourages me to keep working on the next book. So do the 'finalist' certificates.
